Presentation Information

The Power of Language: How Empathy Transforms Communication and Care in the NICU

• Speaker: Dr. Jessica Daigle , MD, FAAP
• Presentation Type:
• Duration: 75 Mins
• Credits: 1.25 CERP, 1.25 Nursing CEU, 1.25 CME

Abstract:

In the high-stakes world of the neonatal intensive care unit (NICU), the way we communicate can profoundly shape the experiences of families and staff alike. This keynote presentation explores the transformative power of language, communication, and empathy in fostering trust, connection, and healing in the NICU. Empathy serves as the foundation that bridges verbal, non-verbal, and written communication, ensuring interactions are meaningful and supportive. Through research, real-world examples, and actionable strategies, participants will learn how empathetic communication creates a psychologically safe environment, mitigates emotional trauma, and enhances relationships between healthcare professionals and families. Together, we will reflect on the impact of words, tone, and gestures while exploring practical tools to promote connection, collaboration, and compassionate care in the NICU.